In the event you lose access to your Nexus Mods account, it may be possible to regain access using one of the methods listed below.
If you have enabled Two-Factor Authentication, you would have been presented with five backup codes which can be used to access your account if you no longer have access to your phone. These codes are single-use and can be regenerated by turning 2FA off and back on again in your security settings.
Mobile Number Recovery
From 1 June 2023, this option will no longer be available. Read more...
Users who have supported Nexus Mods by purchasing a Supporter or Premium membership can send a copy of an invoice to email@example.com to prove they are the account owner. Please include as much information as possible, the most important fields are:
- Date of purchase
- PayPal or bank reference number
- Full name
Note: Payments to Nexus Mods may appear on your transaction history as either "Nexus Mods" or "Black Tree Gaming Ltd".
If you are unable to recover your account using the methods above, it may be easiest to create a new account with your current credentials. However, in some rare cases, we can use other information on your account to verify you. These additional options only apply to users who have shared content on the website (mods, collections, images, etc) or Premium users.
To check if there are any additional options to verify your account, please contact firstname.lastname@example.org.
Please note: Your download history or being signed into a mod manager are not sufficient for proof of account ownership.