Frequently Asked Questions
Answers to many questions regarding Nexus Mods websites and services.
- Troubleshooting website issues
- I'm having download issues. What can I do?
- Download speed caps, Adblockers, and different types of membership
- I'm getting an error when logging in. What can I do?
- Diagnostics & Usage data (Vortex)
- Why has my mod been quarantined?
- How can I remove payment options?
- I am not receiving emails from Nexus Mods. What can I do?
- I have reached a daily or hourly limit / API requests have been consumed / Rate Limit Exceeded - What does this mean?
- How do I cancel or request a refund for Premium Membership?
- How do I redeem game keys?
- How do I request all my files to be deleted? (July-August 2021)
- How do I edit or remove content that I've submitted?
- How can I delete my account?
- How do I access my account settings and preferences?
- How do I hide or show adult or other specific content?
- What can I do if my account has been banned?
- Donation Points FAQ
- How can I change my username?
- Why am I not seeing the captcha challenge?